OTA listing setup and optimisation
Prepare and maintain accurate property descriptions, amenities, approved photos and listing details on owner-authorised accounts.
For villa owners
A clear service scope for every property.
Boxpace helps owners organise property presentation, enquiries, pricing, calendars and guest communication. The exact services and responsibilities are agreed in writing for each villa.
What Boxpace can support
One coordinated booking journey.
Services are selected with each owner. Platform access, owner approvals and the property’s on-site team shape what is included.
Enquiry and reservation management
Respond to enquiries, understand guest requirements, check availability with the owner, coordinate approvals and record confirmed bookings.
Pricing and calendar coordination
Organise weekday, weekend and seasonal rates, minimum stays and availability updates. Rate changes follow the owner-approved process.
Guest communication
Share approved booking details, house rules and arrival information; coordinate guest questions and agreed escalations before and during a stay.
Check-in and check-out coordination
Coordinate arrival instructions and timing with the owner or appointed caretaker. Physical, on-site support remains with the local team.
OTA and direct enquiry support
Manage authorised OTA processes and suitable direct or offline enquiries where included in the owner’s chosen scope, while following platform rules.
Reviews and guest feedback
Support appropriate review responses and identify guest feedback that may help improve the stay experience.
Monthly performance and settlement reporting
Provide an agreed record of enquiries, bookings, revenue, Boxpace fees, refunds and available owner payout information.
Housekeeping and maintenance coordination
Coordinate with the owner’s appointed housekeeping or maintenance providers when agreed. Vendor work and third-party costs are separate.
Owner and caretaker responsibilities
Clear roles protect the guest experience.
The owner provides accurate information, authorised photos, approved rates and timely calendar updates. The owner or appointed caretaker remains responsible for physical operations, property readiness, cleaning, keys, on-site guest support, repairs, safety and staffing.
Boxpace’s visits and coordination do not replace the caretaker or guarantee property condition. Refunds, discounts, compensation and exceptional expenses follow the owner-approved process and applicable OTA rules.
Property-specific proposal
Management scope and fees are discussed after we understand the villa, current booking process and support required. Final services and commercial terms are confirmed in a separate written agreement. No occupancy or revenue is guaranteed.
Request a proposal